Privacy Policy
Effective Date: 11/01/2025
At Sheen, we value the privacy of our clients and customers. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our services or visit our website. By using our website or purchasing our custom coffee machines, you agree to the practices outlined in this policy.
1. Information We Collect
We collect personal information to provide you with the best experience when using our services or products. The types of information we may collect include:
- Personal Identification Information: Name, email address, phone number, company name, and business-related information.
- Transactional Information: Payment details, purchase history, and shipping addresses.
- Technical Information: IP address, browser type, and usage data from interactions with our website or online tools.
- Communications: Any messages or requests you send to us, including inquiries about our products and services.
2. How We Use Your Information
We use your personal information to:
- Process orders and customize our coffee machines to meet your specific needs.
- Provide customer support, including handling inquiries, product questions, and troubleshooting.
- Improve our products and services through feedback and data analysis.
- Communicate with you about new products, special offers, and industry news (optional – you can opt out at any time).
- Prevent fraud and ensure the security of our transactions.
3. Data Protection and Security
We take the security of your personal information seriously. We employ industry-standard measures to protect your data from unauthorized access, alteration, or disclosure. This includes encryption, secure servers, and regular security assessments. However, no data transmission over the internet is entirely secure, and while we strive to protect your information, we cannot guarantee complete security.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with trusted service providers who assist us in fulfilling orders, processing payments, or providing customer support. These third parties are obligated to protect your information and use it solely for the purpose of providing the services we request.
We may also disclose your information if required by law, to comply with legal processes, or in response to government requests.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience. Cookies help us remember your preferences, improve site functionality, and gather analytics on how our website is used.
You can control the use of cookies through your browser settings, although disabling them may affect your ability to use some features of our site.
6. Your Rights and Choices
You have the right to:
- Access, update, or delete your personal information. Please contact us if you wish to make any changes.
- Opt out of marketing communications by clicking the “unsubscribe” link in our emails or contacting us directly.
- Request that we stop processing your personal data for certain purposes, such as marketing, at any time.
7. Retention of Your Information
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Once it is no longer needed, we securely delete or anonymize your information.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by updating the “Effective Date” at the top of this page. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us:
Sheen Coffee Machines
Email: shunxin6@sheen.cc
Phone: +65 8421 8356
