Terms of Service

Effective Date: 11/01/2025

Welcome to Sheen! By using our website and purchasing our products, you agree to comply with and be bound by the following Terms of Service. Please read them carefully, as they govern your access to and use of our products and services.

1. Acceptance of Terms

By accessing and using the Sheen website or purchasing our custom coffee machines, you agree to these Terms of Service. If you do not agree to these terms, please refrain from using our website or services.

Sheen reserves the right to modify, amend, or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting, and your continued use of our services will be deemed acceptance of these changes.

2. Eligibility

To use our website and services, you must be at least 18 years of age and capable of entering into a binding contract under applicable law. If you are purchasing on behalf of a business, you confirm that you have the authority to do so.

3. Use of Our Website and Services

You agree to use Sheen’s website and services for lawful purposes only and in accordance with applicable laws. You are responsible for ensuring that your use of our services does not infringe on the rights of others or violate any laws or regulations.

• Account Registration: To access certain features, you may need to create an account with us. You agree to provide accurate and up-to-date information and to maintain the confidentiality of your account details.
• Prohibited Conduct: You agree not to use our website or services to engage in any illegal, fraudulent, or harmful activity, including but not limited to distributing malware or infringing upon intellectual property rights.

4. Product Information and Pricing

We make every effort to provide accurate product information, including descriptions, images, and prices. However, we do not guarantee the accuracy, completeness, or reliability of any product information.

• Pricing: All prices listed on our website are subject to change without notice. Prices do not include taxes, shipping, or other applicable fees unless specified.
• Product Availability: We make every effort to ensure that our products are available for sale, but inventory levels may fluctuate. In the event that a product is out of stock or unavailable, we will notify you promptly.

5. Orders and Payment

By placing an order on our website, you are offering to purchase a product under these Terms of Service. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders at our discretion.

• Payment: We accept various payment methods, including credit cards and other secure payment options. You agree to provide accurate payment information and authorize Sheen to process your payment.
• Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email. Please review the confirmation for accuracy. If there are any issues with your order, please contact us immediately.

6. Shipping and Delivery

We strive to ensure timely delivery of your custom coffee machines. Delivery times and shipping fees vary based on location and product availability.

• Shipping Fees: Shipping costs will be calculated at checkout, based on your location and order size.
• Risk of Loss: Title and risk of loss for products pass to you upon delivery. Sheen is not responsible for delays caused by the shipping carrier or customs processing.
• International Orders: For international shipments, you are responsible for all applicable taxes, duties, and import fees.

7. Returns and Cancellations

We want you to be completely satisfied with your purchase. If you need to return a product, please review our Return Policy for specific terms.

• Returns: Returns may be accepted within a specified period after delivery, subject to product condition and restocking fees.
• Cancellations: If you wish to cancel an order, please contact us as soon as possible. Once your order has been processed or shipped, it may not be eligible for cancellation.

8. Intellectual Property

All content on the Sheen website, including text, images, logos, trademarks, and software, is the property of Sheen and is protected by copyright and other intellectual property laws.

• License to Use: Sheen grants you a limited, non-exclusive, and non-transferable license to access and use the website for personal or business purposes in accordance with these Terms of Service. You may not copy, modify, distribute, or create derivative works based on our content without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, Sheen is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products, including but not limited to loss of profits, data, or business opportunities.

• Product Defects: Our liability for defective products is limited to the repair, replacement, or refund of the product, in accordance with our return policy.

10. Indemnification

You agree to indemnify and hold harmless Sheen, its employees, affiliates, and partners from any claims, losses, damages, or liabilities arising out of your use of the website or violation of these Terms of Service.

11. Privacy Policy

Your use of Sheen’s website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our services, you consent to the practices described in the Privacy Policy.

12. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of [insert country or region]. Any disputes arising from these terms will be resolved through binding arbitration or in the courts of [insert jurisdiction], depending on the nature of the dispute.

13. Termination

We reserve the right to suspend or terminate your access to our website and services at any time if we believe you have violated these Terms of Service or engaged in conduct detrimental to our business.

14. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

Sheen Coffee Machines
Email: shunxin6@sheen.cc
Phone: + 65 8421 8356